Shipping Terms & Conditions

Jac’s Cave of Wonders tries their best to make sure your shopping and shipping experience it at the highest standard.

  • Just like with our products we try to offer a competitive rate.
  • All of our packages are sent with Tracking for that added extra piece of mind.
  • We try to get all packages sent out within 2 business days of items being purchased and paid.
  • We expect packages to be delivered within 5 – 7 business days unless in regional Australia, which may require a slightly longer time. (Or around holiday times) 
  • We offer International shipping. Please contact us for more information if you are requiring this service.
  • If you have a Layby with us please note no items will be shipped until full payment has been made.
  • Backordered items, we do try and keep all items displayed on our website in stock. If an item is sold-out we normally will be expecting more in shortly. The item will be placed on backorder. You will be notified of any items needing back ordering on the items individual product page and in your shopping cart. If you require any information on when a particular item is due back into stock please contact us.
  • With our back orders & pre-ordered items we hold the remaining order until all items are in stock and ship in one lot. Unless we have been requested to ship separately (where other postage costs would be applied)

  • Please note: If an item is back ordered and your remaining order is shipped you will have to pay for shipping on the back ordered item separately.
  • If you make a new order and pay for postage, whilst having items on backorder, we can combine the backordered items with the new items when the stock arrives and no additional postage costs will be required.
  • P.O Box Addresses may incur an extra postage charge. Please request a shipping quote if you require this method of shipping. 

We understand the importance of packaging your items correctly so they have the best chance of arriving safely.

Unfortunately, occasionally a package may get damaged in transit. If you have received a damaged item please contact us within 7 days of receiving your order. We will request a photo of the damaged goods so we can assess and offer an appropriate solution. (Please note anything outside of the 7 days will be subject to our discretion)

 

 

Shipping rates within Australia

$9.95 Australia Wide

Express Shipping available – please inquire within.